Shipping policy

**Shipping Policy**

Thank you for shopping with Chocozile!

**1. Shipping Locations**  
We currently ship to the United States and Canada. If your country is not listed, please contact us before placing an order.

**2. Processing Time**  
All orders are processed within 1–3 business days. You will receive a confirmation email with tracking information once your order has shipped.

**3. Shipping Rates & Delivery Times**  
Shipping costs are calculated at checkout. Delivery times may vary depending on your location:

- **USA:** 3–7 business days  
- **Canada:** 7–14 business days

Please note that delivery times are estimates and may be affected by external factors such as holidays or customs delays.

**4. Free Shipping**  
We offer free shipping on orders over $100 in Canada and the USA.

**5. Order Tracking**  
Once shipped, you will receive a tracking number by email to follow your package.

**6. Damaged or Lost Packages**  
If your order arrives damaged or is lost in transit, please contact us at info@chocozile.com within 3 days of delivery. Include photos if applicable.

**7. Customs & Import Fees**  
International customers (including Canada) are responsible for any customs duties or import taxes charged by their country.

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If you have any questions about shipping, feel free to reach out to us at info@chocozile.com.